Privacy policy

Effective Date: September 20,2025

At Vanillina, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our Shopify website.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: such as your name, email address, billing/shipping address, phone number, and payment details when you place an order.

  • Device Information: such as your IP address, browser type, time zone, and cookies to help us optimize your shopping experience.

  • Order Information: including purchase history, preferences, and interactions with our site.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders, including shipping and payment confirmation.

  • Communicate with you regarding your order, updates, and customer support.

  • Improve and personalize your shopping experience on our site.

  • Send you marketing emails or promotions (only if you have opted in).

  • Comply with legal obligations and prevent fraudulent transactions.

3. Sharing Your Information

We may share your information with:

  • Shopify: Our website is powered by Shopify, which helps us operate our online store and process payments.

  • Service Providers: Such as shipping carriers, payment gateways (e.g., Paymennt, credit card processors), and IT support.

  • Legal Requirements: If required by law, court order, or to protect our rights.

We do not sell, rent, or trade your personal data to third parties.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve site functionality and understand how customers use our store. You can disable cookies in your browser, but this may affect the website’s performance.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described above or as required by law. Order information is typically kept for our records unless you request its deletion.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal requirements).

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

7. Security of Your Information

We take reasonable precautions to protect your personal data from loss, misuse, or unauthorized access. However, no method of electronic transmission or storage is 100% secure.

8. International Transfers

As our store operates through Shopify, your data may be transferred to servers located outside of your country, including Canada and the United States.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Vanillina
Email: vanillina.ae@gmail.com
Phone: +971 56 1001856
Dubai, United Arab Emirates