Terms of service
Effective Date: September 20, 2025
Welcome to Vanillina. By accessing or purchasing from our Shopify website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.
1. General Conditions
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By using this site, you confirm that you are at least the age of majority in your country or have given us consent to allow your minor dependents to use this site.
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You agree not to use our products for any unlawful or unauthorized purpose.
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We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Services
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All desserts are freshly made using premium ingredients.
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Prices for our products are subject to change without notice.
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We reserve the right to discontinue any product at any time without liability.
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While we make every effort to display accurate product descriptions and images, we cannot guarantee colors or details will appear exactly as seen on your device.
3. Orders and Payments
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By placing an order, you agree to provide current, complete, and accurate purchase and account information.
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Payment must be made in full at the time of purchase through our accepted payment gateways.
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In the event of pricing or product availability errors, we reserve the right to cancel or refuse any orders.
4. Delivery and Shipping
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Delivery availability, areas, and fees are outlined in our Shipping & Delivery Policy.
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We are not responsible for delays caused by incorrect delivery information provided by the customer, third-party courier delays, or events beyond our control.
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Risk of loss and responsibility for the order passes to you upon delivery.
5. Return & Refund Policy
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Due to the perishable nature of our products, returns are not accepted.
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Refunds or replacements are only provided under specific conditions outlined in our Return & Refund Policy.
6. Intellectual Property
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All content on this site, including logos, images, product descriptions, and branding, is the property of Vanillinaand may not be used without our written permission.
7. Limitation of Liability
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Vanillina is not liable for any damages or losses arising from the use of our website, products, or services, except as required by law.
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Our liability shall not exceed the amount you paid for the product in question.
8. Privacy Policy
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Your submission of personal information through the store is governed by our Privacy Policy.
9. Governing Law
These Terms of Service shall be governed by and interpreted under the laws of the United Arab Emirates.
10. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page, and it is your responsibility to check for changes.
11. Contact Information
For questions regarding these Terms of Service, please contact us:
Vanillina
Email: vanillina.ae@gmail.com
Phone/WhatsApp: +971 56 1001856
Dubai, United Arab Emirates